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How It Works

Relay is always adding new features and enhancements. Here are the top features our customers love:

Feature List

  End-to-End Placement
Assemble Your Submission
Ideal for ceding teams who want to set up a centralized intake for requests. Invite internal contributors to add details or documents directly.

  • Collaborate on submissions
  • Centralize reinsurance requests
  • Email tracking with Excel extraction
Send Submission to Markets
Powerful options to structure your submission and direct it at the right markets. Never lose track of who each placement was sent to and when.

  • Visualize layered submissions
  • Extract data from Excel templates
  • Send specific layers to markets
Negotiate Quotes
Full quoting workflow - accept, decline, counter. You now have a full audit trail of all documents and conversations in one place.

  • Quote ComparatorTM
  • Accept, decline, or counter
  • Reinsurer quotes without signup
  Visibility
Explore Interactive Reports
Quickly gain insights into your compliance, exposure, or team activities. All data is exportable into Excel for additional analysis.

  • Compliance and ratings
  • Exposure to reinsurers
  • Activity report
See Real-Time Activity
Never miss anything important, whether it is an urgent quote or an upcoming renewal. Summary and details at your fingertips.

  • Team activity dashboard
  • Reminders and notifications
  • Daily progress update
Never Lose a Document
Get your certificates and email threads in one place with Email Integration. You have a full audit trail of activity including all files.

  • Audit trail of all activity
  • Certificates all in one place
  Control
Define Process Controls
Ensure underwriting limits and other procedures are followed. You will know exactly who has access and to what.

  • Access to edit or view only
  • Placement limits
  • Approved markets
Track Team Activity
See who is assigned to which placement, reassign work when people are away, and see real-time progress.

  • See activity of direct reports
  • Assign and reassign work
Integrate with Your Systems
Take your team’s productivity to the next level with features ideal for large teams.

  • Single Sign-On via SAML
  • Connect your existing systems
  • 10 FREE Excel template integrations

Technology

Bank-grade security

We rely on advanced, industry-recognised security safeguards to keep all of your data private and protected. With password-protected login, firewall protected servers and the same encryption technology (256 bit SSL) used by the world’s top banks, we have the security elements in place to give you peace of mind.

User authentication

We provide login access to Relay with email and password. In addition, we offer two-factor authentication to provide a second level of security to your Relay accounts. Relay also supports SAML integration with enterprise authentication systems such as Microsoft Active Directory to provide Single Sign-On capabilities.

Data encryption

We encrypt all data transmitted between you and Relay using industry-standard TLS (Transport Layer Security). Your data is also encrypted at rest when it is stored on our servers, and encrypted when transferred between data centres for backup and replication.

Network protection

Relay system provides multiple layers of security controls to protect access to and within our environment, including firewalls, strict access control policies and network segregation. Relay’s security services are configured, monitored and maintained according to industry best practices.

Common Questions


Placing (re)insurance is a time-sensitive and error-prone business. Insurance brokers need to layer and secure large insurance deals, which takes a lot of back-and-forth. Underwriters need to know what reinsurance is already available, what reinsurance they need, and how fast it is going to take to get it. Ceding team need a tool to avoid wasting time on cutting-and-pasting quote requests, tracking responses, and putting together reports quickly. Reinsurance managers need to know what gets placed, whether their quotes are competitive, and that it was all done within established permissions and exposure requirements, with a full audit trail. Reinsurance represents about 10% of an insurers’ cost on average, with reinsurers overheads being 30-40% of that amount – we can do better as an industry. Start streamlining your process, and getting quotes faster, all in one place, today.


You may have become used to it, but you are wasting a lot of time completing repeat, grueling tasks. It is a time sink and certainly not an enjoyable pastime. Putting together reports is painful. On top of that, it is highly likely that your current process is creating potential for errors, even with all the care in the world. It is also creating legal risks - how many agreements have been left unsigned? Information is hard to track. Exposure isn't monitored in real-time. Sensitive attachments are emailed without safeguards, and mailboxes are easy to breach into... When you go on vacation, it is difficult to have someone pick up your load... The list goes on. You get the idea.


Relay is not built to replace brokers, but to enhance your relationship. Brokers shine at providing advice and relevant connections. Relay shines at administering your risk transfers and supporting all the details related to securing capacity and its negotiations. That part is getting automated, even by your broker. Relay can integrate your broker systems with other internal sources of data to provide you with your own system of record, so that you can monitor exposure and claims against ALL of your coverages. If you are a broker and you're reading this: Relay can help you provide additional value to clients, and be white-labelled and integrated with your own system. We play well with others - get in touch.


Please read the section above for all the details on how we ensure the safety of your data. We are far more secure than most systems out there, because we are built using the same technology as some leading cloud providers. If you are still relying on email, shared folders or old systems, then you are at high risk of a breach. We have passed the security requirements of many large insurance corporations, and we believe we've got you covered.