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How It Works

Relay is always adding new features and enhancements. Here are the top features our customers love:

Intelligent Dashboard

Your Dashboard gives you all the information you need for daily operations.

  • Summary breakdown: submissions sent, quotes received, coverage bound, certificates received)
  • Managers can see all work assigned to direct reports and reassign from the dashboard
  • Evaluate providers: what is their response rate and time to respond
  • Team metrics: average time to secure coverage and total premium
  • Placement list with breakdown: how many markets responded vs how many bound
  • Coverage % achieved per placement

On top of this, Relay also gives you reports as well as in-app and email notifications for all critical events.

Exceptional Email Integration

Relay makes email even easier to work with.

  • No need to log in every time – just email documents into Relay
  • Your and your provider can use email, while Relay tracks all messages and documents
  • All conversations and documents are automatically organized by placement
  • Markets can respond via Relay or by email without creating an account
  • Relay provides a centralized intake email that Excel placement details can be emailed to
  • Your and providers get email notifications and reminders

Email & API Quote Comparator

The Risk Tower carries over to the quote negotiation process to help you compare and see real-time coverage at a glance.

  • Automatically calculated Rate on Line for each quote
  • Color-coded coverage on the tower (how much quoted, bound, certified)
  • See whether a reinsurer quoted less than or in excess of requested layer
  • See overlapping quote coverage for opportunities to counter-propose
  • Temporarily pin and unpin quotes to the Risk Tower to plan your coverage

Extraction from Excel, PDF and other formats

Relay can extract data from Excel. To use this feature, you will need to provide us with a filled sample template. We will then integrate it quickly.

Different teams can use this feature for different purposes.

If your team uses a standard Excel template…

If you already use a standard Excel template to package your submission data, you can extract your data from Excel into the Relay Submission Form instead of re-entering it. Your template can include ANY custom data you wish that is specific to your business. You can get your data into Relay by emailing your file to a special email address we will provide you with. Alternatively, you can import it from inside the New Submission flow in Relay.

If you do not use a standard Excel template…

If you do not use an Excel template, you can adopt an Excel template and use it to standardize your submissions. This gives you a lot of flexibility. If your submissions include a lot of market-specific or risk-specific information, it may be easier to fill your own personal Excel template instead of Relay’s form. Then in Relay, you have nothing to do but import it.

Quick Summary:

  • Integrate your own Excel templates into Relay (done in days)
  • Use email or browser extract data from Excel files and turn them into submissions
  • Ceding teams can standardize submission requests with Excel template
  • Relay provides a centralized intake email that Excel templates can be emailed to
  • Export any Relay placement or all placements into Excel

Layered Placement Builder

When you create a submission in Relay, our Risk Tower (also known as a “mud map”) helps you visualize your layer structure and confirm desired coverage. The Tower Builder is flexible enough to support simple and more complex structures.

  • Proportional layer structures (Quota Share, Excess of Loss with share components)
  • Non-proportional layer structures (Excess of Loss)
  • Ability to send individual layers to specific markets
  • See quotes received and coverage bound on the Tower

Insightful Analytics

Relay provides a high level of visibility into your business, which enables you to improve your reinsurance operations over time.

  • Powerful reports for both compliance and management controls
  • Understand your placements by capacity provider, ratings, and risk type
  • Visibility into placement success rates, speed, coverage, and exposure
  • Filter reports to specific dates range, line of business, and more
  • All reports can be exported to Excel and shared

Sophisticated Controls & Permissions

With Relay, you know your procedures are being followed and you have a complete audit trail of all activity.

  • Placement limits and workflows with one or more levels of approval
  • Define approved markets your team can use and grant permission to override
  • Grand view-only access to visiting Auditors in seconds
  • Delegate ability to bring team members on board or remove access

Feature List

  End-to-End Placement
Assemble Your Submission
Ideal for teams who want to set up a centralized intake for requests. Invite internal contributors to add details or documents directly.

  • Collaborate on submissions
  • Centralize (re)insurance requests
  • Email tracking with Excel extraction
Send Submission to Markets
Powerful options to structure your submission and direct it at the right markets. Never lose track of who each placement was sent to and when.

  • Visualize layered submissions
  • Extract data from Excel templates
  • Send specific layers to markets
Negotiate Quotes
Full quoting workflow - accept, decline, counter. You now have a full audit trail of all documents and conversations in one place.

  • Quote ComparatorTM
  • Accept, decline, or counter
  • Carrier and reinsurer quotes without signup
  Visibility
Explore Interactive Reports
Quickly gain insights into your compliance, exposure, or team activities. All data is exportable into Excel for additional analysis.

  • Compliance and ratings
  • Exposure
  • Activity report
See Real-Time Activity
Never miss anything important, whether it is an urgent quote or an upcoming renewal. Summary and details at your fingertips.

  • Team activity dashboard
  • Reminders and notifications
  • Daily progress update
Never Lose a Document
Get your certificates and email threads in one place with Email Integration. You have a full audit trail of activity including all files.

  • Audit trail of all activity
  • Certificates all in one place
  Control
Define Process Controls
Ensure underwriting limits and other procedures are followed. You will know exactly who has access and to what.

  • Access to edit or view only
  • Placement limits
  • Approved markets
Track Team Activity
See who is assigned to which placement, reassign work when people are away, and see real-time progress.

  • See activity of direct reports
  • Assign and reassign work
Integrate with Your Systems
Take your team’s productivity to the next level with features ideal for large teams.

  • Single Sign-On via SAML
  • Connect your existing systems
  • 10 FREE Excel template integrations

Technology

Bank-grade security

We rely on advanced, industry-recognised security safeguards to keep all of your data private and protected. With password-protected login, firewall protected servers and the same encryption technology (256 bit SSL) used by the world’s top banks, we have the security elements in place to give you peace of mind.

User authentication

We provide login access to Relay with email and password. In addition, we offer two-factor authentication to provide a second level of security to your Relay accounts. Relay also supports SAML integration with enterprise authentication systems such as Microsoft Active Directory to provide Single Sign-On capabilities.

Data encryption

We encrypt all data transmitted between you and Relay using industry-standard TLS (Transport Layer Security). Your data is also encrypted at rest when it is stored on our servers, and encrypted when transferred between data centres for backup and replication.

Network protection

Relay system provides multiple layers of security controls to protect access to and within our environment, including firewalls, strict access control policies and network segregation. Relay’s security services are configured, monitored and maintained according to industry best practices.

Common Questions

Placing insurance and reinsurance is a time-sensitive and error-prone business. Brokers need to layer and secure large insurance deals, which takes a lot of back-and-forth. Underwriters need to know what reinsurance is already available, what reinsurance they need, and how fast it is going to take to get it. Reinsurance cedents need to know what gets placed, whether their quotes are competitive, and that it was all done within established permissions and exposure requirements, with a full audit trail. Start streamlining your process, and getting quotes faster, all in one place, today.

You may have become used to it, but you are wasting a lot of time completing repeat, grueling tasks. It is a time sink and certainly not an enjoyable pastime. Putting together reports is painful. On top of that, it is highly likely that your current process is creating potential for errors, even with all the care in the world. It is also creating legal risks - how many agreements have been left unsigned? Information is hard to track. Exposure isn't monitored in real-time. Sensitive attachments are emailed without safeguards, and mailboxes are easy to breach into... When you go on vacation, it is difficult to have someone pick up your load... The list goes on. You get the idea.

Relay is built to make brokers considerably more effective. Brokers shine at providing advice and relevant connections. Relay shines at administering your risk transfers and supporting all the details related to securing capacity and its negotiations. That part is getting automated, even by your broker - we can help you better integrate together. Relay can integrate your broker systems with other internal sources of data to provide you with your own system of record, so that you can monitor exposure and claims against ALL of your coverages. If you are a broker, Relay can help you provide additional value to clients, and be white-labelled and integrated with your own system. Relay believes the role of brokers will evolve and become even more important - get in touch.

Please read the section above for all the details on how we ensure the safety of your data. We are far more secure than most systems out there, because we are built using the same technology as some leading cloud providers. If you are still relying on email, shared folders or old systems, then you are at high risk of a breach. We have passed the security requirements of many large insurance corporations, and we believe we've got you covered.