Careers
We’re building a diverse, high-performing, happy and collaborative team
We believe that diverse teams build better companies and better products. We encourage applications from qualified candidates from all backgrounds, including candidates of colour, women, queer candidates, candidates with family caregiving responsibilities, immigrant candidates, transgender candidates, and candidates with disabilities.
Current Openings
Senior Product Manager
About the role
This is your chance to join a fast-track insurtech venture on a mission to take the commercial (re)insurance placement workflow into the 21st century and beyond.
As a key member of our product team, you will be deeply involved in every aspect of the product development process, from idea research/generation, delivery to go-to-market, to build an impactful product while developing a product that stands apart from other competitions.
Our dream candidate is a user-obsessed, passionate team player with a strong innovative mindset and obsession with the success of the product. Not afraid to be creative and bold while deeply understanding customers’ problems. Ideally, has experience in workflow and/or insurance products. If we have just described you, then let’s talk.
What you’ll do
Research and Strategy
- Seek to deeply understand our customers’ problems and explore innovative solutions;
- Not just focus on the “how” but also the “why”;
- Work closely with the Relay product, sales, and management team to develop a high-level product strategy and roadmap;
- Focus on product ideas that resonate with insurance users and differentiate Relay’ among all competitions
Define the features and drive delivery
- Work closely with our customers, industry experts and the internal team to identify valuable features, gather requirements and specifications
- Work closely and collaboratively to drive feature delivery and implementation project delivery with the development team;
- Looked upon to make executive decisions on the development team’s priorities to deliver the highest impact projects;
- Maintain and manage the product by measuring core product KPIs and monitor customer feedback;
- Identify minimal viable products and coordinate to launch products successfully across development, sales, and marketing teams;
- A passion to learn and grow; with an egoless attitude
What we look for
- 4+ years experience in product management in B2B products;
- Strong operational and analytical skills to understand and breakdown complex (re)insurance workflows;
- Experience with executing go-to-market strategies;
- Strong communication skills to interact with our customers and collaborate with our internal teams;
- Ability to navigate through ambiguities and conflicting priorities to derive strategies;
- Fast learner, comfortable with learning (re)insurance lingo and technical concepts;
- A drive to get better every day, demonstrated by evident career progression and explorations;
Reinsurance Product Lead
About the role
This is your chance to join a fast-track insurtech venture on a mission to take the commercial (re)insurance placement workflow into the 21st century and beyond.
As the leader of our reinsurance product team, you will drive the success of the reinsurance product by identifying the key pain points within the reinsurance industry and help translate them into an impactful roadmap of actionable product features. By applying your reinsurance experience and connections, you will be greatly contributing to every aspect of the product development process, from idea generation to delivery, to build an impactful product. You will also work directly with our enterprise customers to onboard new customers and identify areas of opportunities.
Our dream candidate is a passionate team player with reinsurance experience who enjoys solving complex workflow problems by collaborating with customers, partners, and internal team members. Not afraid to take ownership and be creative while deeply understanding customers’ problems. If we have just described you, then let’s talk.
What you’ll do
Research and Strategy
- Lead the reinsurance product by defining an impactful product vision, roadmap, and strategy;
- Define success metrics and KPIs;
- Actively connect and engage with reinsurance brokers, cedents, and reinsurers to discover and identify key customer problems and valuable features;
- Conducting thorough market research, which may include taking surveys, making calls, driving customer workshops, and even attending product launches of rival companies.
- Deeply understand the reinsurance market, process, and our customers’ problems and explore innovative solutions;
Define the features and drive implementation
- Define product strategy and features to improve the Relay reinsurance product using a variety of inputs and clearly articulate rationale behind product decisions;
- With the support of our technical leaders, work closely with the development team to drive feature delivery and implementation project delivery;
- Manage implementation projects and interface with customers to present progress and solutions;
- A passion to learn and grow; with an egoless attitude;
What we look for
- 5+ years experience in the reinsurance industry;
- Deep connections within the reinsurance industry;
- High interest in solving the problems within the reinsurance industry;
- Experience in or comfortable with learning product/project management skills;
- Outstanding communication and interpersonal skills;
- Creativity and initiative – you enjoy learning and being challenged every day.
Reinsurance Product Specialist
About the role
This is your chance to join a fast-track insurtech venture on a mission to take the commercial (re)insurance placement workflow into the 21st century and beyond.
As a key member of our product team, you will be deeply involved in every aspect of the product development process, from idea generation to delivery, to build an impactful product. You will apply your reinsurance experience and connections to identify pain points, define features, requirements, and timeline as well as work closely with our development team. You will also work directly with our enterprise customers to help onboard new customers and identify areas of opportunities.
Our dream candidate is a passionate team player with reinsurance experience who enjoys solving complex workflow problems by collaborating with customers, partners, and internal team members. Not afraid to be creative and bold while deeply understanding customers’ problems. If we have just described you, then let’s talk.
What you’ll do
Research and Strategy
- Actively connect and engage with reinsurance brokers, cedents, and reinsurers to discover and identify key customer problems and valuable features;
- Conducting thorough market research, which may include taking surveys, doing desktop research, sending emails and making calls, and even attending product launches of rival companies.
- Deeply understand the reinsurance market, process, and our customers’ problems and explore innovative solutions;
Define the features and drive implementation
- Define product features, and requirements to improve the Relay reinsurance product using a variety of inputs, and clearly articulate rationale behind product decisions;
- With the support of our technical leaders, work closely with the development team to drive feature delivery and implementation project delivery;
- Manage implementation projects and interface with customers to present progress and solutions;
- A passion to learn and grow; with an egoless attitude;
What we look for
- 3+ years experience in the reinsurance industry;
- Deep connections within the reinsurance industry;
- Experience in or comfortable with learning product/project management skills;
- Outstanding communication and interpersonal skills;
- Creativity and initiative – you enjoy learning and being challenged every day.
Product Designer
About the role
This is your chance to join a fast-track insurtech venture on a mission to take the commercial insurance placement workflow into the 21st century and beyond.
You will be building a product used daily to place major insurance and reinsurance deals – deals that secure people against a wide range of risks, from cyber threats to natural disasters. These deals are multifaceted with a lot of information exchanged, multiple steps, and several exceptions to consider. You will help us wrangle the complexity to provide user-friendly, attractive, and efficient solutions to this under-served market.
As a key member of our lean product team, you will have input not only into design but strategy, sales, marketing, branding, and technology. You will have plenty of opportunity to learn, influence, and lead according to your goals and strengths. You also possess graphic design skills and are ready to roll up your sleeves and help our marketing team convey the right message to our target audience through your visual designs.
About Our Users
Our users include:
- Brokers and other intermediaries who negotiate terms and advise underwriters
- Insurance underwriters who assess risk, give insurance quotes, and issue policies
- Reinsurance underwriters who provide insurance to insurance companies Insurance seekers (our customers’ customers)
You will help streamline and design an end-to-end solution for all participants. You will help us do discovery and validation with underwriters and brokers. You will co-facilitate discovery sessions with existing and prospective customers, interview SMEs (active or former brokers or underwriters), test UI concepts, and collect feedback.
Our Company Culture
We promote a highly progressive environment to allow our teammates to reach their full potential. Our innovative culture is anchored in four pillars: inclusion, empathy, customer excellence, and agility.
We offer a “work from anywhere, anytime you prefer” policy, along with competitive compensation packages including benefits, stock options and commissions.
On-demand co-working locations are available when you prefer to get out of the house. We hold regular digital team-building events and will hold team gatherings in attractive locations (post-covid). We support our team’s aspirations, whether they overlap with our commercial objectives or less so. You will have a lot of opportunities to spread your wings, push yourself, experiment, and grow.
What you’ll do
- Conduct user research with our customers and industry partners to deeply understand the problem space (the why not just the how)
- Research competitors, insurance concepts, and sample documents from our customers
- Create wireframes, sketches, storyboards, process flows, user journey maps and other artefacts to effectively communicate interactions and facilitate conversations
- Test assumptions and validate solutions with customers through high-fidelity mocks and interactive prototypes
- Write copy (customer onboarding emails, default form inputs, etc)
- Turn functional UI solutions into sleek expressions of our brand (which you will also help us define)
- Document research findings, opportunities, ideas, and “jobs to be done”
- Apply user centred design principles to our product and design process
- Develop a design system, streamline design-developer collaboration, and work closely with developers to translate designs into practical, on-time implementations
What we look for
- 2+ years in UX/UI Design (other formative experience a plus)
- Particular expertise in at least 2 of: user research, complex interaction design, visual design
- User-centered design advocate who thrives on deeply understanding users
- Good listener experienced in facilitating tough conversations, building relationships, giving and receiving feedback, and collaborating with others
- Fast learner with interest in complex subjects, who can quickly pick up (re)insurance lingo and technical concepts
- Experience with designing modular workflows, complex form solutions, or insurance products would be a plus
- Experience in B2B customer research is a plus; experience with continuous discovery a plus
- Experience working with a small team towards ambitious product development milestones, with strong appreciation of business needs
- A drive to get better every day, demonstrated by evident career progression and explorations
- Passionate about honing your craft during and outside of work with high initiative to get things done
- Figma or similar; experience designing or using Design Systems a plus
Site Reliability Engineer
TL;DR
We’re looking for a smart and self-sufficient Site Reliability Engineer to automate the management and growth of our infrastructure and help us scale and expand it, along with the company, as we take on new opportunities and challenges. We’re in AWS and currently running our main application on EC2 instances with additional services in Docker managed by HashiCorp’s Nomad. We have cattle, not pets, and use Terraform to define our infrastructure so experience with HashiCorp’s tools is very much preferred, Docker and Linux experience is required.
You’ll be the first Site Reliability Engineer here, so we’re looking for someone who has a strong interest in managing our infrastructure and processes with minimal supervision themselves and automating everything that can be. We’re in the process of moving our main application from EC2 to Docker running in Nomad and you’ll be joining us at a pivotal time when you can really help us shape our future infrastructure and set us up to continue to meet business and compliance goals.
About the role
This is your chance to join a fast-track insurtech venture on a mission to take the commercial (re)insurance placement workflow into the 21st century and beyond.
As a key member of our engineering team, you will be responsible for managing our infrastructure as we scale our team and our customer base, working with the development teams to identify opportunities, and helping us expand to new regions and evolve our product offerings.
Our teams have a high degree of autonomy and ownership and we are looking for candidates who can work with minimal supervision.
What you’ll do
- Manage a rock-solid application infrastructure that our customers and development team can rely on
- Automate the maintenance and growth of our infrastructure to free up your time to continue to research new opportunities and direct our wider infrastructure evolution
- Work with the development and QA team to provide infrastructure solutions that speed up development and reduce the time to ship
- Increase the security and reliability of our platform, in line with industry standards such as ISO27001 and SOC2
- Support application development with infrastructure as required for new features
What we look for
- Experience managing Linux based infrastructure in AWS
- Experience with Docker, Terraform, and programming or scripting languages
- Experience managing infrastructure for SaaS web products
- Experience managing relational databases, ideally PostgreSQL
- Knowledge of up to date best practices when it comes to secure application development and deployment
- Familiarity with HashiCorp’s Nomad and Consul are a bonus, but not required. Familiarity with Kubernetes would be a good stand in
Senior Software Developer
About the role
This is your chance to join a fast-track insurtech venture on a mission to take the commercial (re)insurance placement workflow into the 21st century and beyond.
As a key member of our engineering team, you will be working as part of a cross-functional team to drive our core features from start to finish. This will include contributing to defining technical requirements, influencing technical direction and design, UX designs, and implementation of these features. On top of development, you will also be responsible for guiding, supporting, and mentoring our more junior team members. You will also contribute to the research, suggestion and selection of future technologies that can further enhance our product offering.
Our teams have a high degree of autonomy and ownership and we are looking for candidates who can work with minimal supervision.
About Relay Platform (“Relay”)
Building the next generation of technology for the Commercial Lines insurance and reinsurance markets, Relay works with forward-looking brokerages to deliver increased volumes, higher commissions and maximal efficiency.
Relay is headquartered in Toronto, Canada, with team members and operations in the US, as well as an expanding activity internationally.
Relay is backed by top tier venture investors, including Fortune-500 American Family Insurance, NFP Ventures, Highline BETA, and Plug and Play Ventures. In 2020 alone, Relay joined the reputed Insurtech100 list, was listed as top 10 Insurtech by Plug and Play, and won Reaction’s Innovator of the Year award.
Our Company Culture
We promote a highly progressive environment to allow our teammates to reach their full potential. Our innovative culture is anchored in four pillars: inclusion, empathy, customer excellence, and agility.
We offer a “work from anywhere, anytime you prefer” policy, along with competitive compensation packages including benefits and stock options.
Additionally, we offer digital team-building events, on-demand remote-work locations, team gatherings in attractive locations (post-covid), and we support our team’s aspirations, regardless of whether they overlap with our commercial objectives or not.
What you’ll do
- Create an extraordinary experience by developing a world-class product addressing key pain points in a large market;
- Architect and develop on a Ruby on Rails backend application along with microservices written in Golang and Node.js;
- Design and develop a React-based application, delivering a streamlined, elegant front-end experience;
- Guide and mentor junior developers within the development team;
- Contribute to UX design by providing feedbacks to our designers;
- Design within technical constraints while being aware and mindful of business objectives, helping prioritize requirements;
- Contribute to the development of innovative/value-add features e.g. document extraction and generation, open API documentation, or other (imagination is the limit)
What we look for
- 5+ years of frontend & backend development experience;
- Familiarity Golang, NodeJS, Ruby on Rails or similar modern language/web framework;
- Familiarity ReactJS (or other modern front-end framework); GraphQL experience is a bonus.
- Experience in managing development projects end-to-end with significant ownership;
- Any development experience in the following fields would constitute a plus: process automation, open APIs, marketplaces, enterprise software, mobile applications;
- A drive to get better every day, demonstrated by evident career progression and explorations;
Software Developer
About the role
This is your chance to join a fast-track insurtech venture on a mission to take the commercial (re)insurance placement workflow into the 21st century and beyond.
As a key member of our engineering team, you will be working as part of a cross-functional team to drive our core features from start to finish. This will include contributing to defining technical requirements, influencing technical direction and design, UX designs, and implementation of these features. You will also contribute to the research, suggestion and selection of future technologies that can further enhance our product offering.
Our teams have a high degree of autonomy and ownership and we are looking for candidates who can work with minimal supervision.
About Relay Platform (“Relay”)
Building the next generation of technology for the Commercial Lines insurance and reinsurance markets, Relay works with forward-looking brokerages to deliver increased volumes, higher commissions and maximal efficiency.
Relay is headquartered in Toronto, Canada, with team members and operations in the US, as well as an expanding activity internationally.
Relay is backed by top tier venture investors, including Fortune-500 American Family Insurance, NFP Ventures, Highline BETA, and Plug and Play Ventures. In 2020 alone, Relay joined the reputed Insurtech100 list, was listed as top 10 Insurtech by Plug and Play, and won Reaction’s Innovator of the Year award.
Our Company Culture
We promote a highly progressive environment to allow our teammates to reach their full potential. Our innovative culture is anchored in four pillars: inclusion, empathy, customer excellence, and agility.
We offer a “work from anywhere, anytime you prefer” policy, along with competitive compensation packages including benefits and stock options.
Additionally, we offer digital team-building events, on-demand remote-work locations, team gatherings in attractive locations (post-covid), and we support our team’s aspirations, regardless of whether they overlap with our commercial objectives or not.
What you’ll do
- Create an extraordinary experience by developing a world-class product addressing key pain points in a large market;
- Design and develop on a Ruby on Rails backend application along with microservices written in Golang and Node.js;
- Design and develop a React-based application, delivering a streamlined, elegant front-end experience;
- Contribute to UX design by providing feedbacks to our designers;
- Design within technical constraints while being aware and mindful of business objectives, helping prioritize requirements;
- Contribute to the development of innovative/value-add features e.g. document extraction and generation, open API documentation, or other (imagination is the limit)
What we look for
- 2+ years of frontend & backend development experience;
- Familiarity Golang, NodeJS, Ruby on Rails or similar modern language/web framework;
- Familiarity ReactJS (or other modern front-end framework); GraphQL experience is a bonus.
- Experience in managing development features end-to-end with significant ownership;
- Any development experience in the following fields would constitute a plus: process automation, open APIs, marketplaces, enterprise software, mobile applications;
- A drive to get better every day, demonstrated by evident career progression and explorations;