Careers

We’re building a diverse, high-performing, happy and collaborative team

We believe that diverse teams build better companies and better products. We encourage applications from qualified candidates from all backgrounds, including candidates of colour, women, queer candidates, candidates with family caregiving responsibilities, immigrant candidates, transgender candidates, and candidates with disabilities.

Current Openings


Manager, Cyber/Tech E&O Business Development

About the Role

This is your chance to join a fast-track Insurtech venture on a mission to take the commercial insurance placement workflow into the 21st century and beyond. As a key member of the Cyber and Business Development team you will be instrumental in initiating and growing partnerships with forward-looking Cyber insurance brokerages and their partnering carriers in the US and internationally.

We are looking for an accomplished Cyber Insurance professional with a successful track record of building relationships with US cyber insurance brokers or carriers, at a carrier, a wholesaler or a system provider.

It is a great role for someone who is looking for the ability to grow and succeed while being part of an early-stage insurance technology startup in a massive market. Ideal candidates will be well connected, highly organized, customer- focused, and excited about a fast-paced environment where they are constantly challenged and learning. They will work as part of a close-knit team but must also be able to work and achieve key objectives independently.

About Relay Platform (“Relay”)

Building the next generation of technology for the Commercial Lines insurance and reinsurance markets, Relay works with forward-looking brokerages to deliver increased volumes, higher commissions and maximal efficiency. Relay is headquartered in Toronto, Canada, with team members and operations in the US, as well as an expanding activity internationally.

Relay is backed by top tier venture investors, including Fortune-500 American Family Insurance, NFP Ventures, Highline BETA, Drive Capital and Plug and Play Ventures.

in the last two years, Relay joined the reputed Insurtech100 list, was listed as top 10 Insurtech by Plug and Play, and won

Reaction’s Innovator of the Year award. It was a finalist at the Insurance Insider Honours, the Reactions North American

Awards, the ACORD Challenge, and the Insurtech North pitch competition. Learn more at www.relayplatform.com

Our Company Culture

We promote a highly progressive environment to allow our teammates to reach their full potential. Our innovative culture is anchored in four pillars: inclusion, empathy, customer excellence, and agility.

We offer a “work from anywhere, anytime you prefer” policy, along with competitive compensation packages including benefits, stock options and commissions.

Additionally, we offer digital team-building events, on-demand remote-work locations, team gatherings in attractive locations (post-covid), and we support our team’s aspirations, whether they overlap with our commercial objectives or less so.

What You’ll Do
  • Report into the VP of Revenue Operations with an indirect report to the Director of Cyber & Tech E&O to assist with Cyber and Tech E&O business development.
  • Oversee all aspects of new business development focused on bringing on retail insurance agents and broker users, formulating strategy, identifying and evaluating opportunities, and driving successful negotiation and execution.
  • Leading product introduction and demonstration calls with prospects.
  • Production of and tracking of client proposals, statement of work, project orders and client contracts.
  • Work closely with the executive, inside sales, marketing, product teams across the organization to assess and pursue new business opportunities.
  • Forecast, measure, and proactively share results related to product adoption, sales and usage, actively updating and leveraging our CRM system.
  • Negotiate and finalize deals in accordance with company’s contract guidelines and policies.
  • As we grow, build a collaborative, high-performing team and support their professional growth and development.
  • Attend conferences to generate new business and cultivate relationships
What We Look For
  • Expertise in handling Cyber and/or Professional Liability insurance products with relationships across insurance brokerages, and ideally carriers as well.
  • Proven track record of successfully hitting new business production metrics, forming revenue-driving partnerships, creative deal making, and effective relationship management.
  • In-depth understanding of the commercial insurance competitive landscape, as well as strong strategic and brand sensibilities.
  • Dependable – You deliver on commitments and can be relied upon consistently.
    Genuine interest in fundamentally changing the insurance industry landscape through technology, with previous involvement in change initiatives.
  • Highly comfortable operating at the highest levels both internally and externally.
  • Impeccable communication (written and verbal) and sales presentation skills.
  • Organized, detail-oriented and process-driven with ability to effectively manage multiple, time-sensitive projects and competing priorities.
  • Ability to perform responsibilities with minimal supervision, exercising discretion and sound judgment, while excelling in a fast-paced, results-oriented environment.
Compensation Package
  • Base Salary commensurate with experience
  • Commission Bonus Structure
  • Stock Options
  • Benefits
Our Values

Relay’s dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in all of our work and interactions. Diversity is more than a commitment to us – it is the foundation of what we do. Our commitment to Diversity, Equity & Inclusion is embedded in the daily fabric of everything we do, and in our lives here at Relay. We recognize, appreciate and celebrate Diversity of thought, experience, style and choice.

We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, opinion, and all the other fascinating characteristics that make us different.

We also firmly believe that diverse teams build better companies and better products. We encourage applications from qualified candidates from all backgrounds, including candidates of colour, women, queer candidates, candidates with family caregiving responsibilities, immigrant candidates, transgender candidates, and candidates with disabilities. We welcome applications from candidates who took time to look after their family.

Apply Today
Click here to view our Glassdoor profile

Business Development Manager (Canada)

About the role

This is your chance to join a fast-track insurtech venture on a mission to take the commercial (re)insurance placement workflow into the 21st century and beyond.

Relay Platform is looking for an Enterprise Sales Executive who has a proven track record of exceeding quota via net new account acquisition. You should have experience with consultative sales processes, selling SaaS or Insurance products. You will have the opportunity to work for one of the fastest growing SaaS companies in insurtech – helping to bring (re)insurance to the 21st century!

About Relay Platform (“Relay”)

Building the next generation of technology for the Commercial Lines insurance and reinsurance markets, Relay works with forward-looking brokerages to deliver increased volumes and maximal efficiency. Relay is headquartered in Toronto, Canada, with team members, clients, and operations across the US and Canada, as well as an expanding activity internationally.

Relay is backed by top-tier venture investors, and just raised a US$5.2M new round of financing in May 2021.

Relay was selected as an Insurtech100, a top 10 Insurtech by Plug and Play, and won both the 2020 Reaction’s Innovator of the Year and 2021 Insurtech North awards. The Relay solution is actively used to place billions in coverage every year.

Learn more at www.relayplatform.com

Our Company Culture

We promote a highly progressive environment to allow our teammates to reach their full potential. Our innovative culture is anchored in four pillars: inclusion, empathy, customer excellence, and agility.

We offer a “work from anywhere, anytime you prefer” policy, along with competitive compensation packages including benefits, stock options, and commissions.

Additionally, we offer digital team-building events, on-demand remote-work locations, team gatherings in attractive locations (post-covid), and we support our team’s aspirations, whether they overlap with our commercial objectives or less so.

Sales Executive / Sales Manager

The Senior Sales Executive will take ownership of an assigned territory and drive revenue through new customer acquisition by mastering Relay Platform’s product offering. Their strategy will focus on net new logo and upsell opportunities that build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs

  • Manage pipeline and convert qualified leads into closed business, consistently achieving and exceeding your quota
  • Build long-term relationships with Agents / Brokers and design a solution that exceeds their expectations and solves their pain points
  • Provide tailored demos of Relay Platform, showcasing how our solution can help solve their challenges
  • Nurture a full pipeline of business, spending time with prospects throughout multiple stages of the sales funnel
  • Work with Relay’s SDRs to build a target account list and develop account coverage strategy
  • Partner with marketing, customer success and product to ensure client and prospect feedback is systematically captured
  • Work with cross-functional internal teams: Business Leads, Engineering, Legal, Product Management,& Marketing to efficiently navigate complex sales cycles and exceed team goals
  • Attend conferences to develop new leads and nurture existing
Qualifications
  • You have at least 3 years of sales experience with enterprise SaaS, FinTech or Insurance
  • You consistently outperform your sales quota
  • You seek to understand our buyer’s pain points and take a solutions-oriented and consultative approach to selling
  • You have experience working with a modern revenue technology stack — CRM, sales automation and engagement, among others
  • You are equally capable of presenting to an analyst or Chief Investment Officer — capable of flexing between 30,000 feet and 3 inches
  • You understand how to engage across a lengthy sales cycle
Compensation Package
  • Base Salary commensurate with experience
  • Commission Bonus Structure
  • Stock Options
  • Benefits
KPIs
  • 3 New Logos per month
  • $600k Annual revenue

Apply Today
Click here to view our Glassdoor profile

People & Culture Manager (US or Canada)

About the role

This is your chance to join a fast-track insurtech venture on a mission to take the commercial (re)insurance placement workflow into the 21st century and beyond.

As the first ever People & Culture Manager at Relay, you will be building out the People & Culture function and team to achieve operational efficiencies within our people systems. You will be tasked with owning, enhancing and refining our recruiting strategy and process, onboarding/offboarding programs, employee engagement efforts, and culture initiatives (in conjunction with our culture pillars). You will also work to develop new and compelling initiatives to roll out to staff, including but not limited to; learning and development programs, review cycles, compensation benchmarking, career pathing, etc.

Being the trusted advisor to our senior leadership team, you will be the expert on regulatory standards and compliance for staff in North America and the UK. You will provide consultation to departmental leaders and managers in order to support the business’s vision, mission, and overall objectives, working to align business strategy with people management.

About Relay Platform (“Relay”)

Building the next generation of technology for the Commercial Lines insurance and reinsurance markets, Relay works with forward-looking brokerages to deliver increased volumes, higher commissions and maximal efficiency.

Relay is headquartered in Toronto, Canada, with team members and operations in the US, as well as an expanding activity internationally.

Relay is backed by top tier venture investors, including Fortune-500 American Family Insurance, Drive Capital, NFP Ventures, Highline BETA, and Plug and Play Ventures. In 2020, Relay joined the reputed Insurtech100 list, was listed as top 10 Insurtech by Plug and Play, and won Reaction’s Innovator of the Year award. In 2021, we were once again featured on the Insurtech100 2021 list, we won the InsurTech North 2021 Wolf Pack Startup Pitch Competition, and we were named the Most Innovative InsurTech Company in 2021 by Corporate Vision Magazine.

Our Company Culture

We promote a highly progressive environment to allow our teammates to reach their full potential. Our innovative culture is anchored in four pillars: inclusion, empathy, customer excellence, and agility.

We offer a “work from anywhere, anytime you prefer” policy, along with competitive compensation packages including benefits, stock options and commissions.

Additionally, we offer digital team-building events, on-demand remote-work locations, team gatherings in attractive locations (post-covid), and we support our team’s aspirations, whether they overlap with our commercial objectives or less so.

What you’ll do
  • Oversee recruitment process and funnel, owning end to end. You will manage external recruiter relationships and work with internal stakeholders to maintain the flow of quality candidates, manage the interview calendar, and ensure the process is followed – consistently looking for ways to improve. The goal here would be to build a self-sufficient, internal recruiting team.
  • Establish and build upon employer branding. Work with internal stakeholders to define employer brand and expand reach. Manage the company Linkedin and Glassdoor, and come up with creative ways to attract top talent, making Relay the place to work.
  • Research and submit for various prestigious awards (Culture, DE&I, Best Place to Work, etc).
  • Conduct employee onboarding (welcome presentation, onboarding task initiation, etc.) working closely with hiring managers to ensure a seamless new hire experience, gathering feedback to improve overtime.
  • Conduct employee off-boarding (exit interviews, off-boarding task list etc), and work with managers, finance, benefits, legal and tech support to ensure smooth transition of access.
  • Work with external vendors/consultants to manage our staff across countries/entities. Working with local consultants to regularly evaluate benefits, compensation, and perks so that we are staying competitive in the marketplace.
  • Create, maintain, and implement company policies, drawing upon prior experience and best practices.
  • Be the resident expert in compliance & regulatory in the United States, Canada, and United Kingdom. Liaise with external resources to fill in any gaps in regulatory knowledge, and continuously work to educate yourself on shifts in regulation to stay ahead of change.
  • Manage and maintain company HRIS System and HR Documentation. Ensure all records are logged, filed, and kept up to date as needed.
  • Build out internal professional development resources to support and enable continuous learning for staff.
  • Administer quarterly employee engagement surveys (eNPS) through the company HRIS system. Promote and encourage participation, and analyze data for trends to bring to senior leadership for action.
  • Track and analyze People & Culture KPIs on an ongoing basis, working towards optimization.
  • Collaborate with senior leadership and people management to evaluate gaps, and advise on headcount planning/resource allocation.
  • Be a culture champion. Oversee culture programs and work closely with culture pillar leads to execute on initiatives. Partner with the social committee and offsite committee(s) to ensure Relay culture events and summits take place.
  • Evaluate the current review process and determine the best path forward for review cadence. Once established, work with people managers to set up regular review cycles, assisting them with resources and best practices for conducting reviews.
  • Research and work with external resources to build out compensation philosophy and career pathing. Analyze external data to establish compensation benchmarks for all roles, and use proven resources to build out growth paths for individuals, updating regularly.
What we look for
  • 5 years experience in a People & Culture function or similar role.
  • Excellent verbal and written communication skills.
  • Exceptional intrapersonal skills and EQ.
  • Keen attention to detail and process-driven, with ability to effectively manage multiple, time-sensitive projects and competing priorities.
  • Resourceful self-starter with a no task is too big/too small attitude.
  • Excellent problem-solving, project management, and organization skills.
  • Ability to perform responsibilities with minimal supervision, exercising discretion and sound judgment, while excelling in a fast-paced, results-oriented environment.
  • Superior people management skills and ability to lead a team.
  • Dependable – You deliver on commitments and can be relied upon consistently.
  • Experience working with BambooHR is a plus.
  • HR Certifications is a plus.
Core Skills
  • Leadership
  • Accountability
  • People Management
  • Conflict Resolution
  • Change Management
  • Process Orientation
  • Data Analysis
We value diversity

Relay’s dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in all of our work and interactions. Diversity is more than a commitment to us – it is the foundation of what we do. Our commitment to Diversity, Equity & Inclusion is embedded in the daily fabric of everything we do, and in our lives here at Relay. We recognize, appreciate and celebrate Diversity of thought, experience, style and choice.

We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, opinion, and all the other fascinating characteristics that make us different.

We also firmly believe that diverse teams build better companies and better products. We encourage applications from qualified candidates from all backgrounds, including candidates of colour, women, queer candidates, candidates with family caregiving responsibilities, immigrant candidates, transgender candidates, and candidates with disabilities. We welcome applications from candidates who took time to look after their family.

Apply Today
Click here to view our Glassdoor profile

Business Analyst

About the role

This is your chance to join a fast-track insurtech venture on a mission to take the commercial (re)insurance placement workflow into the 21st century and beyond.
As the key member of our product development team, you will be working closely with the Product, Engineering, Sales teams, and our customers. You will be leveraging an analytical process to understand the needs and business processes of our customers and partners; and document and document the business requirements. You will also be contributing to the product strategy, roadmap, as well as the sales and marketing process to help take the Relay product to the next level.

About Relay Platform (“Relay”)

Building the next generation of technology for the Commercial Lines insurance and reinsurance markets, Relay works with forward-looking brokerages to deliver increased volumes, higher commissions and maximal efficiency.
Relay is headquartered in Toronto, Canada, with team members and operations in the US, as well as an expanding activity internationally.
Relay is backed by top tier venture investors, including Drive Capital, New Ventures, NFP Ventures, Highline Beta, and Plug and Play Ventures. Relay joined the reputed Insurtech100 list, was listed as top 10 Insurtech by Plug and Play, and won Reaction’s Innovator of the Year and Insurtech North 2021 award.

Our Company Culture

We promote a highly progressive environment to allow our teammates to reach their full potential. Our innovative culture is anchored in four pillars: inclusion, empathy, customer excellence, and agility.
We offer a “work from anywhere, anytime you prefer” policy, along with competitive compensation packages including benefits, stock options and commissions.
Additionally, we offer digital team-building events, on-demand remote-work locations, team gatherings in attractive locations (post-covid), and we support our team’s aspirations, whether they overlap with our commercial objectives or less so.

What you’ll do
  • Working with our Product development team to develop business requirements through analysis on business activities, API integrations, industry trends and sponsor requests
  • Identify and suggest areas of improvement based on business requirements analysis.
  • Understands customers objectives, processes, and products as well as the business systems capabilities.
  • Supports application testing, implementation and training activities.
  • Apply knowledge of business process modelling to documenting process.
What we look for
  • A proven ability to analyze customer’s business process to determine root cause of problems and apply creative and effective solutions.
  • Strong communication skills and experience with customer interactions.
  • Experience with insurance and/or reinsurance systems and processes.
  • Pragmatism; being committed to getting things done while understanding tradeoffs.
  • A drive to get better every day, demonstrated by evident career progression and explorations.

Find out more and apply today
Click here to view our Glassdoor profile

Data Scientist

About the role

This is your chance to join a fast-track insurtech venture on a mission to take the commercial (re)insurance placement workflow into the 21st century and beyond. As the founding member of our data science team you will be working closely with the product and engineering teams to identify and develop high value data-driven product features, e.g. price recommendation, business intelligence models, etc. Being a vital member of the product and engineering teams, you will also leverage an analytical and data science approach to guide measurement, strategy and tactical decision making as we continue to grow and evolve our product. As the data we capture during the (re)insurance placement process has increased we’ve identified several possible opportunities where we can apply machine learning techniques to make it easier and faster for our customers to place (re)insurance.

About Relay Platform (“Relay”)

Building the next generation of technology for the Commercial Lines insurance and reinsurance markets, Relay works with forward-looking brokerages to deliver increased volumes, higher commissions and maximal efficiency. Relay is headquartered in Toronto, Canada, with team members and operations in the US, as well as an expanding activity internationally. Relay is backed by top tier venture investors, including Drive Capital, New Ventures, NFP Ventures, Highline Beta, and Plug and Play Ventures. Relay joined the reputed Insurtech100 list, was listed as top 10 Insurtech by Plug and Play, and won Reaction’s Innovator of the Year and Insurtech North 2021 award.

Our Company Culture

We promote a highly progressive environment to allow our teammates to reach their full potential. Our innovative culture is anchored in four pillars: inclusion, empathy, customer excellence, and agility. We offer a “work from anywhere, anytime you prefer” policy, along with competitive compensation packages including benefits, stock options and commissions. Additionally, we offer digital team-building events, on-demand remote-work locations, team gatherings in attractive locations (post-covid), and we support our team’s aspirations, whether they overlap with our commercial objectives or less so.

What you’ll do

Research and Strategy

  • Establishing our data science and machine learning approach within the company.
  • Identify opportunities to add value through data science and analytics.
  • Validate existing theories for our recommendations engine.
  • Rigorous use of statistical modelling to support decision making Technical Implementation.
  • Introduction of machine learning frameworks such as scikit-learn, Tensorflow, or other framework of your choosing.
  • Identification, implementation, evaluation of recommendation and other data science models.
  • Productionalizing machine learning models with the entire engineering team.
  • Support the product, sales and engineering teams with insights gained from analyzing company data.
  • Working with our SQL based DB and accompanying analytics data.
What we look for
  • Encouraging a culture of experimentation and scientific rigour in the organization.
  • A proven ability to drive business results from data-based insights.
  • Pragmatism; being committed to getting things done while understanding tradeoffs.
  • Fast learner, comfortable with learning (re)insurance lingo and technical concepts.
  • A drive to get better every day, demonstrated by evident career progression and explorations.

Find out more and apply today
Click here to view our Glassdoor profile

Senior Product Manager

About the role

This is your chance to join a fast-track insurtech venture on a mission to take the commercial (re)insurance placement workflow into the 21st century and beyond.
As a key member of our product team, you will be deeply involved in every aspect of the product development process, from idea research/generation, delivery to go-to-market, to build an impactful product while developing a product that stands apart from other competitions.
Our dream candidate is a user-obsessed, passionate team player with a strong innovative mindset and obsession with the success of the product. Not afraid to be creative and bold while deeply understanding customers’ problems. Ideally, has experience in workflow and/or insurance products. If we have just described you, then let’s talk.

What you’ll do

Research and Strategy

  • Seek to deeply understand our customers’ problems and explore innovative solutions.
  • Not just focus on the “how” but also the “why”.
  • Work closely with the Relay product, sales, and management team to develop a high-level product strategy and roadmap.
  • Focus on product ideas that resonate with insurance users and differentiate Relay’ among all competitions.

Define the features and drive delivery.

  • Work closely with our customers, industry experts and the internal team to identify valuable features, gather requirements and specifications.
  • Work closely and collaboratively to drive feature delivery and implementation project delivery with the development team.
  • Looked upon to make executive decisions on the development team’s priorities to deliver the highest impact projects.
  • Maintain and manage the product by measuring core product KPIs and monitor customer feedback.
  • Identify minimal viable products and coordinate to launch products successfully across development, sales, and marketing teams.
  • A passion to learn and grow; with an egoless attitude.
What we look for
  • 4+ years experience in product management in B2B products.
  • Strong operational and analytical skills to understand and breakdown complex (re)insurance workflows.
  • Experience with executing go-to-market strategies.
  • Strong communication skills to interact with our customers and collaborate with our internal teams.
  • Ability to navigate through ambiguities and conflicting priorities to derive strategies.
  • Fast learner, comfortable with learning (re)insurance lingo and technical concepts.
  • A drive to get better every day, demonstrated by evident career progression and explorations.

Find out more and apply today
Click here to view our Glassdoor profile

Reinsurance Product Specialist

About the role

This is your chance to join a fast-track insurtech venture on a mission to take the commercial (re)insurance placement workflow into the 21st century and beyond.

As a key member of our product team, you will be deeply involved in every aspect of the product development process, from idea generation to delivery, to build an impactful product. You will apply your reinsurance experience and connections to identify pain points, define features, requirements, and timeline as well as work closely with our development team. You will also work directly with our enterprise customers to help onboard new customers and identify areas of opportunities.

Our dream candidate is a passionate team player with reinsurance experience who enjoys solving complex workflow problems by collaborating with customers, partners, and internal team members. Not afraid to be creative and bold while deeply understanding customers’ problems. If we have just described you, then let’s talk.

What you’ll do

Research and Strategy

  • Actively connect and engage with reinsurance brokers, cedents, and reinsurers to discover and identify key customer problems and valuable features.
  • Conducting thorough market research, which may include taking surveys, doing desktop research, sending emails and making calls, and even attending product launches of rival companies.
  • Deeply understand the reinsurance market, process, and our customers’ problems and explore innovative solutions.

Define the features and drive implementation

  • Define product features, and requirements to improve the Relay reinsurance product using a variety of inputs, and clearly articulate rationale behind product decisions.
  • With the support of our technical leaders, work closely with the development team to drive feature delivery and implementation project delivery.
  • Manage implementation projects and interface with customers to present progress and solutions.
  • A passion to learn and grow; with an egoless attitude.
What we look for
  • 3+ years experience in the reinsurance industry.
  • Deep connections within the reinsurance industry.
  • Experience in or comfortable with learning product/project management skills.
  • Outstanding communication and interpersonal skills.
  • Creativity and initiative – you enjoy learning and being challenged every day.

Find out more and apply today
Click here to view our Glassdoor profile

Product Designer

About the role

This is your chance to join a fast-track insurtech venture on a mission to take the commercial insurance placement workflow into the 21st century and beyond.

You will be building a product used daily to place major insurance and reinsurance deals – deals that secure people against a wide range of risks, from cyber threats to natural disasters. These deals are multifaceted with a lot of information exchanged, multiple steps, and several exceptions to consider. You will help us wrangle the complexity to provide user-friendly, attractive, and efficient solutions to this under-served market.

As a key member of our lean product team, you will have input not only into design but strategy, sales, marketing, branding, and technology. You will have plenty of opportunity to learn, influence, and lead according to your goals and strengths. You also possess graphic design skills and are ready to roll up your sleeves and help our marketing team convey the right message to our target audience through your visual designs.

About Our Users

Our users include:

  • Brokers and other intermediaries who negotiate terms and advise underwriters.
  • Insurance underwriters who assess risk, give insurance quotes, and issue policies.
  • Reinsurance underwriters who provide insurance to insurance companies Insurance seekers (our customers’ customers).

You will help streamline and design an end-to-end solution for all participants. You will help us do discovery and validation with underwriters and brokers. You will co-facilitate discovery sessions with existing and prospective customers, interview SMEs (active or former brokers or underwriters), test UI concepts, and collect feedback.

Our Company Culture

We promote a highly progressive environment to allow our teammates to reach their full potential. Our innovative culture is anchored in four pillars: inclusion, empathy, customer excellence, and agility.

We offer a “work from anywhere, anytime you prefer” policy, along with competitive compensation packages including benefits, stock options and commissions.

On-demand co-working locations are available when you prefer to get out of the house. We hold regular digital team-building events and will hold team gatherings in attractive locations (post-covid). We support our team’s aspirations, whether they overlap with our commercial objectives or less so. You will have a lot of opportunities to spread your wings, push yourself, experiment, and grow.

What you’ll do
  • Conduct user research with our customers and industry partners to deeply understand the problem space (the why not just the how).
  • Research competitors, insurance concepts, and sample documents from our customers.
  • Create wireframes, sketches, storyboards, process flows, user journey maps and other artefacts to effectively communicate interactions and facilitate conversations.
  • Test assumptions and validate solutions with customers through high-fidelity mocks and interactive prototypes.
  • Write copy (customer onboarding emails, default form inputs, etc).
  • Turn functional UI solutions into sleek expressions of our brand (which you will also help us define).
  • Document research findings, opportunities, ideas, and “jobs to be done”.
  • Apply user centred design principles to our product and design process.
  • Develop a design system, streamline design-developer collaboration, and work closely with developers to translate designs into practical, on-time implementations.
What we look for
  • 2+ years in UX/UI Design (other formative experience a plus).
  • Particular expertise in at least 2 of: user research, complex interaction design, visual design.
  • User-centered design advocate who thrives on deeply understanding users.
  • Good listener experienced in facilitating tough conversations, building relationships, giving and receiving feedback, and collaborating with others.
  • Fast learner with interest in complex subjects, who can quickly pick up (re)insurance lingo and technical concepts.
  • Experience with designing modular workflows, complex form solutions, or insurance products would be a plus.
  • Experience in B2B customer research is a plus; experience with continuous discovery a plus.
  • Experience working with a small team towards ambitious product development milestones, with strong appreciation of business needs
  • A drive to get better every day, demonstrated by evident career progression and explorations.
  • Passionate about honing your craft during and outside of work with high initiative to get things done.
  • Figma or similar; experience designing or using Design Systems a plus.

Find out more and apply today
Click here to view our Glassdoor profile

Senior Software Developer

About the role

This is your chance to join a fast-track insurtech venture on a mission to take the commercial (re)insurance placement workflow into the 21st century and beyond.

As a key member of our engineering team, you will be working as part of a cross-functional team to drive our core features from start to finish. This will include contributing to defining technical requirements, influencing technical direction and design, UX designs, and implementation of these features. On top of development, you will also be responsible for guiding, supporting, and mentoring our more junior team members. You will also contribute to the research, suggestion and selection of future technologies that can further enhance our product offering.

Our teams have a high degree of autonomy and ownership and we are looking for candidates who can work with minimal supervision.

About Relay Platform (“Relay”)

Building the next generation of technology for the Commercial Lines insurance and reinsurance markets, Relay works with forward-looking brokerages to deliver increased volumes, higher commissions and maximal efficiency.

Relay is headquartered in Toronto, Canada, with team members and operations in the US, as well as an expanding activity internationally.
Relay is backed by top tier venture investors, including Fortune-500 American Family Insurance, NFP Ventures, Highline BETA, and Plug and Play Ventures. In 2020 alone, Relay joined the reputed Insurtech100 list, was listed as top 10 Insurtech by Plug and Play, and won Reaction’s Innovator of the Year award.

Our Company Culture

We promote a highly progressive environment to allow our teammates to reach their full potential. Our innovative culture is anchored in four pillars: inclusion, empathy, customer excellence, and agility.

We offer a “work from anywhere, anytime you prefer” policy, along with competitive compensation packages including benefits and stock options.
Additionally, we offer digital team-building events, on-demand remote-work locations, team gatherings in attractive locations (post-covid), and we support our team’s aspirations, regardless of whether they overlap with our commercial objectives or not.

What you’ll do
  • Create an extraordinary experience by developing a world-class product addressing key pain points in a large market.
  • Architect and develop on a Ruby on Rails backend application along with microservices written in Golang and Node.js.
  • Design and develop a React-based application, delivering a streamlined, elegant front-end experience.
  • Guide and mentor junior developers within the development team.
  • Contribute to UX design by providing feedbacks to our designers.
  • Design within technical constraints while being aware and mindful of business objectives, helping prioritize requirements.
  • Contribute to the development of innovative/value-add features e.g. document extraction and generation, open API documentation, or other (imagination is the limit).
What we look for
  • 5+ years of frontend & backend development experience.
  • Familiarity Golang, NodeJS, Ruby on Rails or similar modern language/web framework.
  • Familiarity ReactJS (or other modern front-end framework); GraphQL experience is a bonus.
  • Experience in managing development projects end-to-end with significant ownership.
  • Any development experience in the following fields would constitute a plus: process automation, open APIs, marketplaces, enterprise software, mobile applications.
  • A drive to get better every day, demonstrated by evident career progression and explorations.

Find out more and apply today
Click here to view our Glassdoor profile

Software Developer

About the role

This is your chance to join a fast-track insurtech venture on a mission to take the commercial (re)insurance placement workflow into the 21st century and beyond.

As a key member of our engineering team, you will be working as part of a cross-functional team to drive our core features from start to finish. This will include contributing to defining technical requirements, influencing technical direction and design, UX designs, and implementation of these features. You will also contribute to the research, suggestion and selection of future technologies that can further enhance our product offering.

Our teams have a high degree of autonomy and ownership and we are looking for candidates who can work with minimal supervision.

About Relay Platform (“Relay”)

Building the next generation of technology for the Commercial Lines insurance and reinsurance markets, Relay works with forward-looking brokerages to deliver increased volumes, higher commissions and maximal efficiency.

Relay is headquartered in Toronto, Canada, with team members and operations in the US, as well as an expanding activity internationally.

Relay is backed by top tier venture investors, including Fortune-500 American Family Insurance, NFP Ventures, Highline BETA, and Plug and Play Ventures. In 2020 alone, Relay joined the reputed Insurtech100 list, was listed as top 10 Insurtech by Plug and Play, and won Reaction’s Innovator of the Year award.

Our Company Culture

We promote a highly progressive environment to allow our teammates to reach their full potential. Our innovative culture is anchored in four pillars: inclusion, empathy, customer excellence, and agility.

We offer a “work from anywhere, anytime you prefer” policy, along with competitive compensation packages including benefits and stock options.

Additionally, we offer digital team-building events, on-demand remote-work locations, team gatherings in attractive locations (post-covid), and we support our team’s aspirations, regardless of whether they overlap with our commercial objectives or not.

What you’ll do
  • Create an extraordinary experience by developing a world-class product addressing key pain points in a large market.
  • Design and develop on a Ruby on Rails backend application along with microservices written in Golang and Node.js.
  • Design and develop a React-based application, delivering a streamlined, elegant front-end experience.
  • Contribute to UX design by providing feedbacks to our designers.
  • Design within technical constraints while being aware and mindful of business objectives, helping prioritize requirements.
  • Contribute to the development of innovative/value-add features e.g. document extraction and generation, open API documentation, or other (imagination is the limit).
What we look for
  • 2+ years of frontend & backend development experience.
  • Familiarity Golang, NodeJS, Ruby on Rails or similar modern language/web framework.
  • Familiarity ReactJS (or other modern front-end framework); GraphQL experience is a bonus.
  • Experience in managing development features end-to-end with significant ownership.
  • Any development experience in the following fields would constitute a plus: process automation, open APIs, marketplaces, enterprise software, mobile applications.
  • A drive to get better every day, demonstrated by evident career progression and explorations.

Find out more and apply today
Click here to view our Glassdoor profile

Executive Assistant to the CEO & Founding Team

About the role

This is your chance to join a fast-track insurtech venture on a mission to take the commercial (re)insurance placement workflow into the 21st century and beyond.

As the Executive Assistant to the CEO & Founding Team at Relay Platform, you will play an integral role in the organization & effectiveness of the leadership team.

We are looking for an experienced Executive Assistant with a proven track record of executive-level support, exceptional detail orientation, and organization. This role will also have a strong emphasis on event coordination and management.

This is a great opportunity for someone who is looking for the ability to grow and succeed while being part of a fast-rising insurance technology startup in a massive market. Ideal candidates will be self-starters, effective communicators, adaptable, and exemplify tactful professionalism at all times.

About Relay Platform (“Relay”)

Building the next generation of technology for the Commercial Lines insurance and reinsurance markets, Relay works with forward-looking brokerages to deliver increased volumes, higher commissions and maximal efficiency.

Relay is headquartered in Toronto, Canada, with team members and operations in the US, as well as an expanding activity internationally.

Relay is backed by top tier venture investors, including Fortune-500 American Family Insurance, NFP Ventures, Highline BETA, and Plug and Play Ventures. In 2020 alone, Relay joined the reputed Insurtech100 list, was listed as top 10 Insurtech by Plug and Play, and won Reaction’s Innovator of the Year award.

Our Company Culture

We promote a highly progressive environment to allow our teammates to reach their full potential. Our innovative culture is anchored in four pillars: inclusion, empathy, customer excellence, and agility.

We offer a “work from anywhere, anytime you prefer” policy, along with competitive compensation packages including benefits, stock options and commissions.

Additionally, we offer digital team-building events, on-demand remote-work locations, team gatherings in attractive locations (post-covid), and we support our team’s aspirations, whether they overlap with our commercial objectives or less so.

What you’ll do
  • Provide excellent administrative support to the CEO and founding team.
  • Work alongside the CEO and senior leaders to proactively address their day-to-day needs and help them manage their time and schedule.
  • Take initiative and be proactive on a daily basis in making decisions and completing tasks.
  • Plan and coordinate company events (including team offsites, culture initiatives, company parties, etc) both internally and externally in collaboration with various teams.
  • Prepare Powerpoint presentations/Google Slide presentations and collateral for CEO decks.
  • Represent the CEO and founding team with professionalism and confidence in both verbal and written communications, both inside and outside the firm at all times.
  • Writing letters and emails while maintaining discretion and confidentiality.
  • Responsible for managing the company travel program, Travel Perk; organizing travel arrangements for CEO and founding team, and responsible for assisting with employee travel for company events.
  • Comprehensive calendar management (managing scheduling conflicts, sending invitations, organizing meetings, preparing agendas, taking notes etc.).
  • Preparation of expense reports in Xero for CEO, founding team members and company.
What we look for
  • 3+ years experience in an Administrative or Executive Assistant role.
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Suite and G Suite
  • Inclination to action and strong ability to adapt to changes
  • Excellent troubleshooting, problem-solving, and organization skills
  • Acute attention to detail
  • Experience in the insurance industry is a plus.
Core Skills
  • Executive Support
  • Proficiency with Administrative Systems
  • Calm Under Pressure
  • Ability to build trust quickly

Apply Today
Click here to view our Glassdoor profile

Director of Marketing

About the role

This is your chance to join a fast-track insurtech venture on a mission to take the commercial insurance placement workflow into the 21st century and beyond.

As a leading member of the Revenue Operations team at Relay Platform, you will be instrumental in building the marketing capability targeting forward-looking insurance brokerages in the US and internationally.

We are looking for an accomplished marketing expert with a successful track record of building multi-channel marketing campaigns for SaaS, insurance or fintech companies. You understand the nuances of performance marketing and have an eye for building a brand.

It is a great role for someone who is looking for the ability to grow and succeed while being part of an early-stage insurance technology startup in a massive market. Ideal candidates will be well versed in marketing technologies, creative, highly organized, customer-focused, and excited about a fast-paced environment where they are constantly challenged and learning. They will work as part of a close-knit team but must also be able to work and achieve key objectives independently.

About Relay Platform (“Relay”)

Building the next generation of technology for the Commercial Lines insurance and reinsurance markets, Relay works with forward-looking brokerages to deliver increased volumes and maximal efficiency. Relay is headquartered in Toronto, Canada, and Delaware, US, with team members, clients, and operations across the US and Canada, as well as an expanding activity internationally.

Relay is backed by top-tier venture investors, and just raised a US$5.2M new round of financing in May 2021.

Relay was selected as an Insurtech100, a top 10 Insurtech by Plug and Play, and won both the 2020 Reaction’s Innovator of the Year and 2021 Insurtech North awards. The Relay solution is actively used to place billions in coverage every year.

Learn more at www.relayplatform.com

Our Company Culture

We promote a highly progressive environment to allow our teammates to reach their full potential. Our innovative culture is anchored in four pillars: inclusion, empathy, customer excellence, and agility.

We offer a “work from anywhere, anytime you prefer” policy, along with competitive compensation packages including benefits, stock options, and commissions.

Additionally, we offer digital team-building events, on-demand remote-work locations, team gatherings in attractive locations (post-covid), and we support our team’s aspirations, whether they overlap with our commercial objectives or less so.

What you’ll do

The Director of Marketing will be responsible for overseeing all facets of the marketing function, including strategy, plan, budget, execution and team management.

  • Digital Media Management & Execution: Lead, oversee and support best-in-class campaign setups, optimizations, reporting, and analysis focusing on improving Direct Response results across search, social, and display platforms for specific clients.
  • You’re a technical marketer. You’ll own the tech stack and utilize it strategically to help us achieve our goals and create a memorable experience.
  • You’re a great storyteller who can analyze and report on marketing analytics and communicate this to the team to support your strategic recommendations.
  • Ability to spot trends in the market and capitalize.
  • Experience with developing complex audience targeting and iterating.
  • Build B2B marketing materials.
  • Testing and optimization strategy and process to maximize conversion rates.
  • Formulating plan for nurturing the digital relationships with prospects and customers using email, content, social media, video, SEO and SEM.
  • Managing a team of marketing professionals while working closely with various departments and teams.
  • Support building plans, materials and onsite support to conferences and tradeshows (as needed).
Must Have:
  • A drive to get better every day and find better ways, illustrated by experience working on innovative projects or for a new venture; we will favor those candidates who innovated, even if it led to failures along the way, over those who played it safe following the status quo.
  • You have strong business acumen with the ability to think strategically and creatively.
  • You have a proven track record of delivering and executing exceptional marketing campaigns and programmes both as a hands on contributor and with a team.
  • You are highly analytical and proficient with business tools and automating digital campaigns.
  • Recently delivered commercial results through digital marketing initiatives; demonstrable experience in marketing database, email, social media,and digital advertising campaigns.
  • Strong leader with expertise in building, leading and developing great talent.
  • Proactive, collaborative, organized, and a natural problem solver, excited by growth stage environments.
  • Experience managing agency and third-party relationships.
  • Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate.
  • Highly organized, with inner motivation to identify and improve upon a repeatable method to develop the market, day-in day-out.
  • At least 6 years’ experience implementing digital marketing, sales administration and/or lead generation strategies and techniques for a B2B solution.
  • Dependable – You deliver on commitments and can be relied upon consistently.
Other:
  • Experience with insurance, insurtech or Fintech.
  • Experience with HubSpot.
  • Experience with Brand campaigns.

Apply Today
Click here to view our Glassdoor profile

Manager, Customer Success – US

About the role

This is your chance to join a fast-track insurtech venture on a mission to take the commercial (re)insurance placement workflow into the 21st century and beyond.

As a key member of our Customer Success team, you will be deeply involved in the day-to-day client relationship and be the key to success of enterprise customer integration projects. You will be the Relay implementation expert and the go-to-person to support and guide the advancements of customers and their long term goals.

Being the trusted advisors to our customers and a key member of the Customer Success team, you will also contribute to the gathering of customers’ suggestions and feedback to influence the roadmap of the Relay product.

About Relay Platform (“Relay”)

Building the next generation of technology for the Commercial Lines insurance and reinsurance markets, Relay works with forward-looking brokerages to deliver increased volumes, higher commissions and maximal efficiency.

Relay is headquartered in Toronto, Canada, with team members and operations in the US, as well as an expanding activity internationally.

Relay is backed by top tier venture investors, including Fortune-500 American Family Insurance, Drive Capital, NFP Ventures, Highline BETA, and Plug and Play Ventures. In 2020, Relay joined the reputed Insurtech100 list, was listed as top 10 Insurtech by Plug and Play, and won Reaction’s Innovator of the Year award. In 2021, we were once again featured on the Insurtech100 2021 list, we won the InsurTech North 2021 Wolf Pack Startup Pitch Competition, and we were named the Most Innovative InsurTech Company in 2021 by Corporate Vision Magazine.

Our Company Culture

We promote a highly progressive environment to allow our teammates to reach their full potential. Our innovative culture is anchored in four pillars: inclusion, empathy, customer excellence, and agility.

We offer a “work from anywhere, anytime you prefer” policy, along with competitive compensation packages including benefits, stock options and commissions.

Additionally, we offer digital team-building events, on-demand remote-work locations, team gatherings in attractive locations (post-covid), and we support our team’s aspirations, whether they overlap with our commercial objectives or less so.

What you’ll do
  • Become an expert on Relay’s feature offering and strategic direction and how customers can leverage the full functionalities.
  • Oversee and own the delivery of customer projects efficiently in collaboration with internal engineering/product team; including onboarding, training, feedback resolution, and carrier integrations.
  • Cultivate opportunities for company growth, always considering areas where Relay’s role could be expanded and lead to additional business (cross-selling and upselling).
  • Identify opportunities for referrals and drive network effects.
  • Work closely with key accounts and customers to coordinate, plan, manage and gather detailed requirements for customer implementation & launch projects.
  • Maintain and exceed client satisfaction with Relay deliverables, day-to-day work, and overall value as a partner.
  • Collaborate with Carrier Relationship Manager on new carrier partnerships. Leverage carrier relationships to assist in successful onboarding and API integrations for each customer.
  • Monitor market developments, including competition and opportunities for partnerships, help operationalize the partnerships, contribute to product positioning and strategy in collaboration with management, sales and marketing.
  • Become company resource/lead for new client onboarding and platform training & education initiatives.
  • Ongoing monitoring and growth of client platform usage metrics.
  • Defining, tracking, and celebrating customer goals and milestones.
  • Assist in the optimization of the Customer Success process including mapping of the Customer Journey, develop success plans, and maintain/create Customer Success playbooks.
What we look for
  • 3+ years experience in building revenue generating relationships and client facing interactions.
  • Excellent verbal and written communication skills, comfortable presenting to both a technical and non-technical audience.
  • Solid technical background, we are looking for someone who can understand our technology and have solution-oriented discussions with the engineering team.
  • Ability to grasp customers’ needs and business objectives; communicate them effectively to the internal team and influence the product roadmap.
  • Excellent troubleshooting, problem-solving, project management, and organization skills.
  • Genuine interest in fundamentally changing the insurance industry landscape through technology, with previous involvement in change initiatives.
  • Extremely organized, detail-oriented and process-driven with ability to effectively manage multiple, time-sensitive projects and competing priorities.
  • Ability to perform responsibilities with minimal supervision, exercising discretion and sound judgment, while excelling in a fast-paced, results-oriented environment.
  • Experience in commercial insurance or customer success for a SaaS company is a plus.

Apply Today
Click here to view our Glassdoor profile

Manager, Customer Success – Canada

About the role

This is your chance to join a fast-track insurtech venture on a mission to take the commercial (re)insurance placement workflow into the 21st century and beyond.

As a key member of our Customer Success team, you will be deeply involved in the day-to-day client relationship and be the key to success of enterprise customer integration projects. You will be the Relay implementation expert and the go-to-person to support and guide the advancements of customers and their long term goals.

Being the trusted advisors to our customers and a key member of the Customer Success team, you will also contribute to the gathering of customers’ suggestions and feedback to influence the roadmap of the Relay product.

About Relay Platform (“Relay”)

Building the next generation of technology for the Commercial Lines insurance and reinsurance markets, Relay works with forward-looking brokerages to deliver increased volumes, higher commissions and maximal efficiency.

Relay is headquartered in Toronto, Canada, with team members and operations in the US, as well as an expanding activity internationally.

Relay is backed by top tier venture investors, including Fortune-500 American Family Insurance, Drive Capital, NFP Ventures, Highline BETA, and Plug and Play Ventures. In 2020, Relay joined the reputed Insurtech100 list, was listed as top 10 Insurtech by Plug and Play, and won Reaction’s Innovator of the Year award. In 2021, we were once again featured on the Insurtech100 2021 list, we won the InsurTech North 2021 Wolf Pack Startup Pitch Competition, and we were named the Most Innovative InsurTech Company in 2021 by Corporate Vision Magazine.

Our Company Culture

We promote a highly progressive environment to allow our teammates to reach their full potential. Our innovative culture is anchored in four pillars: inclusion, empathy, customer excellence, and agility.

We offer a “work from anywhere, anytime you prefer” policy, along with competitive compensation packages including benefits, stock options and commissions.

Additionally, we offer digital team-building events, on-demand remote-work locations, team gatherings in attractive locations (post-covid), and we support our team’s aspirations, whether they overlap with our commercial objectives or less so.

What you’ll do
  • Become an expert on Relay’s feature offering and strategic direction and how customers can leverage the full functionalities.
  • Oversee and own the delivery of customer projects efficiently in collaboration with internal engineering/product team; including onboarding, training, feedback resolution, and carrier integrations.
  • Cultivate opportunities for company growth, always considering areas where Relay’s role could be expanded and lead to additional business (cross-selling and upselling).
  • Identify opportunities for referrals and drive network effects.
  • Work closely with key accounts and customers to coordinate, plan, manage and gather detailed requirements for customer implementation & launch projects.
  • Maintain and exceed client satisfaction with Relay deliverables, day-to-day work, and overall value as a partner.
  • Collaborate with Carrier Relationship Manager on new carrier partnerships. Leverage carrier relationships to assist in successful onboarding and API integrations for each customer.
  • Monitor market developments, including competition and opportunities for partnerships, help operationalize the partnerships, contribute to product positioning and strategy in collaboration with management, sales and marketing.
  • Become company resource/lead for new client onboarding and platform training & education initiatives.
  • Ongoing monitoring and growth of client platform usage metrics.
  • Defining, tracking, and celebrating customer goals and milestones.
  • Assist in the optimization of the Customer Success process including mapping of the Customer Journey, develop success plans, and maintain/create Customer Success playbooks.
What we look for
  • 3+ years experience in building revenue generating relationships and client facing interactions.
  • Excellent verbal and written communication skills, comfortable presenting to both a technical and non-technical audience.
  • Solid technical background, we are looking for someone who can understand our technology and have solution-oriented discussions with the engineering team.
  • Ability to grasp customers’ needs and business objectives; communicate them effectively to the internal team and influence the product roadmap.
  • Excellent troubleshooting, problem-solving, project management, and organization skills.
  • Genuine interest in fundamentally changing the insurance industry landscape through technology, with previous involvement in change initiatives.
  • Extremely organized, detail-oriented and process-driven with ability to effectively manage multiple, time-sensitive projects and competing priorities.
  • Ability to perform responsibilities with minimal supervision, exercising discretion and sound judgment, while excelling in a fast-paced, results-oriented environment.
  • Experience in commercial insurance or customer success for a SaaS company is a plus.

Apply Today
Click here to view our Glassdoor profile

Manager, Customer Success (Reinsurance)

About the role

This is your chance to join a fast-track insurtech venture on a mission to take the commercial (re)insurance placement workflow into the 21st century and beyond.

As a key member of our Customer Success team, you will be deeply involved in the day-to-day client relationship and be the key to success of enterprise customer integration projects. You will be the Relay implementation expert and the go-to-person to support and guide the advancements of customers and their long term goals.

Being the trusted advisors to our customers and a key member of the Customer Success team, you will also contribute to the gathering of customers’ suggestions and feedback to influence the roadmap of the Relay product.

About Relay Platform (“Relay”)

Building the next generation of technology for the Commercial Lines insurance and reinsurance markets, Relay works with forward-looking brokerages to deliver increased volumes, higher commissions and maximal efficiency.

Relay is headquartered in Toronto, Canada, with team members and operations in the US, as well as an expanding activity internationally.

Relay is backed by top tier venture investors, including Fortune-500 American Family Insurance, Drive Capital, NFP Ventures, Highline BETA, and Plug and Play Ventures. In 2020, Relay joined the reputed Insurtech100 list, was listed as top 10 Insurtech by Plug and Play, and won Reaction’s Innovator of the Year award. In 2021, we were once again featured on the Insurtech100 2021 list, we won the InsurTech North 2021 Wolf Pack Startup Pitch Competition, and we were named the Most Innovative InsurTech Company in 2021 by Corporate Vision Magazine.

Our Company Culture

We promote a highly progressive environment to allow our teammates to reach their full potential. Our innovative culture is anchored in four pillars: inclusion, empathy, customer excellence, and agility.

We offer a “work from anywhere, anytime you prefer” policy, along with competitive compensation packages including benefits, stock options and commissions.

Additionally, we offer digital team-building events, on-demand remote-work locations, team gatherings in attractive locations (post-covid), and we support our team’s aspirations, whether they overlap with our commercial objectives or less so.

What you’ll do
  • Become an expert on Relay’s feature offering and strategic direction and how customers can leverage the full functionalities.
  • Oversee and own the delivery of customer projects efficiently in collaboration with internal engineering/product team; including onboarding, training, feedback resolution, and carrier integrations
  • Cultivate opportunities for company growth, always considering areas where Relay’s role could be expanded and lead to additional business (cross-selling and upselling)
  • Identify opportunities for referrals and drive network effects
  • Work closely with key accounts and customers to coordinate, plan, manage and gather detailed requirements for customer implementation & launch projects
  • Maintain and exceed client satisfaction with Relay deliverables, day-to-day work, and overall value as a partner
  • Collaborate with Carrier Relationship Manager on new carrier partnerships. Leverage carrier relationships to assist in successful onboarding and API integrations for each customer.
  • Monitor market developments, including competition and opportunities for partnerships, help operationalize the partnerships, contribute to product positioning and strategy in collaboration with management, sales and marketing.
  • Become company resource/lead for new client onboarding and platform training & education initiatives.
  • Ongoing monitoring and growth of client platform usage metrics.
  • Defining, tracking, and celebrating customer goals and milestones.
  • Assist in the optimization of the Customer Success process including mapping of the Customer Journey, develop success plans, and maintain/create Customer Success playbooks.
What we look for
  • 3+ years experience in the reinsurance industry.
  • Excellent verbal and written communication skills, comfortable presenting to both a technical and non-technical audience.
  • Solid technical background, we are looking for someone who can understand our technology and have solution-oriented discussions with the engineering team.
  • Ability to grasp customers’ needs and business objectives; communicate them effectively to the internal team and influence the product roadmap.
  • Excellent troubleshooting, problem-solving, project management, and organization skills.
  • Genuine interest in fundamentally changing the insurance industry landscape through technology, with previous involvement in change initiatives.
  • Extremely organized, detail-oriented and process-driven with ability to effectively manage multiple, time-sensitive projects and competing priorities.
  • Ability to perform responsibilities with minimal supervision, exercising discretion and sound judgment, while excelling in a fast-paced, results-oriented environment.

Apply Today
Click here to view our Glassdoor profile

Onboarding Specialist, Customer Success

About the role

This is your chance to join a fast-track insurtech venture on a mission to take the commercial (re)insurance placement workflow into the 21st century and beyond.

As a key member of our Customer Success team, you will be deeply involved in the planning and execution of customer onboarding curriculum and resource building. You will be the Relay education expert and the go-to-person to support and guide customers to a successful product launch and strong adoption.

Being the trusted advisors to our customers and a key member of the Customer Success team, you will also contribute to the gathering of customers’ suggestions and feedback to influence the roadmap of the Relay product.

About Relay Platform (“Relay”)

Building the next generation of technology for the Commercial Lines insurance and reinsurance markets, Relay works with forward-looking brokerages to deliver increased volumes, higher commissions and maximal efficiency.

Relay is headquartered in Toronto, Canada, with team members and operations in the US, as well as an expanding activity internationally.

Relay is backed by top tier venture investors, including Fortune-500 American Family Insurance, Drive Capital, NFP Ventures, Highline BETA, and Plug and Play Ventures. In 2020, Relay joined the reputed Insurtech100 list, was listed as top 10 Insurtech by Plug and Play, and won Reaction’s Innovator of the Year award. In 2021, we were once again featured on the Insurtech100 2021 list, we won the InsurTech North 2021 Wolf Pack Startup Pitch Competition, and we were named the Most Innovative InsurTech Company in 2021 by Corporate Vision Magazine.

Our Company Culture

We promote a highly progressive environment to allow our teammates to reach their full potential. Our innovative culture is anchored in four pillars: inclusion, empathy, customer excellence, and agility.

We offer a “work from anywhere, anytime you prefer” policy, along with competitive compensation packages including benefits, stock options and commissions.

Additionally, we offer digital team-building events, on-demand remote-work locations, team gatherings in attractive locations (post-covid), and we support our team’s aspirations, whether they overlap with our commercial objectives or less so.

What you’ll do
  • Become an expert on Relay’s feature offering and strategic direction and how customers can leverage the full functionalities.
  • Oversee and own the delivery of new client platform training, education, & initiatives.
  • Create repeatable processes, resources and frameworks to use when onboarding customers.
  • In collaboration with our Product team, create content for our user resource center including videos, articles, FAQs, etc.
  • Develop and maintain welcome material for new customers.
  • Stay informed of updates to the platform, and assist with creating new training materials as needed.
  • Design and revamp new and established learning models
    .
  • Research new innovations in learning design and education.
  • Work closely with key accounts and customers to coordinate, plan, manage and gather detailed requirements for customer implementation & launch projects.
  • Maintain and exceed client satisfaction with Relay deliverables, day-to-day work, and overall value as a partner.
  • Collaborate with the Carrier Relations unit on new carrier partnerships. Leverage carrier relationships to assist in successful onboarding and API integrations for each customer.
  • Ongoing monitoring of adoption goals and engagement, then implement process improvements and initiatives to better these KPIs.
  • Assist in the optimization of the Customer Success process including mapping of the Customer Journey, develop success plans, and maintain/create Customer Success playbooks.
What we look for
  • 3+ years experience in building and executing training/education initiatives.
  • Excellent verbal and written communication skills, comfortable presenting to both a technical and non-technical audience.
  • Solid technical background, we are looking for someone who can understand our technology and have solution-oriented discussions with the engineering team.
  • Ability to grasp customers’ needs and business objectives; communicate them effectively to the internal team and influence the product roadmap.
  • Genuine interest in fundamentally changing the insurance industry landscape through technology, with previous involvement in change initiatives.
  • Extremely organized, detail-oriented and process-driven with ability to effectively manage multiple, time-sensitive projects and competing priorities.
  • Ability to perform responsibilities with minimal supervision, exercising discretion and sound judgment, while excelling in a fast-paced, results-oriented environment.
  • Experience in commercial insurance, content creation, or SaaS industry is a plus.
  • Experience in Instructional Design is a major plus.

Apply Today
Click here to view our Glassdoor profile